Privacy Policy

  • Introduction

    • Vinalls.uk (“we”, “us”, or “our”) is committed to protecting your privacy. This Policy explains how we collect, use, store, and share your personal information when you visit vinalls.uk or use our services.

  • Data we collect

    • Personal data you provide: name, email, postal address, phone, payment details, account information, order history, and any messages you submit.

    • Device and usage data: IP address, browser type, device, pages visited, time and date of visits, referral source, and cookie data.

    • Marketing data: preferences, subscriptions, and interactions with emails or ads.

    • Location data: approximate geolocation from your IP (where allowed).

  • How we use your data

    • To process and fulfil orders and manage accounts.

    • To communicate with you (order updates, support, newsletters, promotions).

    • To improve and personalise our services and site experience.

    • For security, fraud prevention, and legal compliance.

    • To analyse usage and performance of the site.

  • Legal bases (UK GDPR)

    • Contract performance (processing necessary for using our services).

    • Legitimate interests (improving services, security, and marketing where appropriate).

    • Consent (where you opt in, e.g., marketing cookies).

    • Legal obligation (tax, accounting, and consumer rights).

  • Data sharing and international transfers

    • With service providers (payment processors, hosting, analytics, shipping).

    • With law enforcement or as required by law.

    • We may transfer data outside the UK/EU with safeguards (e.g., SCCs) where appropriate.

  • Data retention

    • We retain personal data for as long as necessary to provide our services and for legal, accounting, and dispute-resolution purposes. We may retain anonymised data longer for analytics.

  • Your rights

    • Access and obtain copies of your data.

    • Rectify inaccurate data.

    • Erase data (subject to legal obligations and contractual rights).

    • Restrict or object to processing.

    • Data portability (export your data in a common format).

    • Withdraw consent (where applicable).

    • Lodge a complaint with a supervisory authority.

  • Cookies and tracking

    • We use cookies and similar technologies to operate and improve the site, provide features, and analyse usage. See our Cookies Policy for details and how to manage preferences.

  • Security

    • We implement appropriate technical and organisational measures to protect your data, including encryption, access controls, and secure storage.

  • Children

    • Our site is not intended for under-16s. We do not knowingly collect personal data from children.

  • Third-party links and services

    • Our site may link to third-party services. This policy does not cover their privacy practices. Review their policies directly.

  • Do Not Track

    • We respond to browser Do Not Track signals as required by applicable law. Practical controls are available in your browser settings.

  • Your choices

    • Manage marketing preferences via your account and email settings.

    • Control cookies via the Cookies Policy banner or browser settings.

  • Data protection officer (optional)

    • If you have a DPO, provide contact details here.

  • Changes to this policy

    • We may update this policy. The date at the top shows the latest version. We will notify you of material changes.

  • How to contact us

    • Email: [info@vinalls.uk]